Shipping Policy

Key Information:

  • Order Cut-Off Time: 14:00
  • Order Processing: 1-2 working days (Monday - Friday)
  • Shipping Time: 5-7 working days (Monday - Friday)
  • Free Delivery: Available on all orders within the United Kingdom.

Shipping Procedure

Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-2 working days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details.

Shipping time is around 5-7 working days (Monday - Friday).

We are pleased to offer free delivery on all orders within the United Kingdom.

Delays

You should receive your order within 6-9 working days (Monday - Friday). If your order hasn’t arrived within this timeframe, don’t worry—delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances.

We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at support@tone-london.com, and we’ll investigate the issue.

Cancellations

If you wish to cancel your order, contact us as soon as possible at support@tone-london.com. Please note that we cannot guarantee cancellations once the order has been processed.

Damaged or Incorrect Items

There are times when you may receive a product that is either damaged or not as ordered. We extend our sincerest apologies for this occurrence. If you find yourself in this situation, please capture images of the issue and get in touch with us at support@tone-london.com. We will take the necessary steps to rectify the situation and guarantee that you receive the correct item in an undamaged state.

If you have any questions, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00

Email: support@tone-london.com
Phone:
Contact Form: Click here

Business Information
Tone London is operated by ANDRE ECOMS LTD, a company registered in United Kingdom.

Company Number: 16631682